Terms and Conditions

Drop Ship Policy:
If BIENAL Inc . is required to drop ship products to end users, or to via-point distribution centers, Retailers who are selling BIENAL products via Internet agree to ship all products on their own accounts with transportation delivery service providers. BIENAL will not be responsible for any cost associated with shipping and installing damages, shall it arises or derives from such delivery service


Pricing details:
Retailers who are selling BIENAL Inc products by using BIENAL intellectual property online are required to use BIENAL manufacturer suggested retail prices at the minimal, as their net advertised prices, after all applicable discounts, incentives, etc. The current BIENAL MSRP requirement to all websites is: 2.2 times of USA Wholesale prices for US based retailers.

This minimal price policy is not required for retailers who are selling BIENAL products as Private Label products without using or implying in anyway of BIENAL intellectual property, i.e. trade mark, trade name, product name, product code, company’s product images, and sales material code. BIENAL is also not dictating the price of the products that retailers quote, sell or advertise in a physical store location or in local marketing efforts. This pricing policy is designed solely to the advertising and/or sale of BIENAL products via Internet by using BIENAL intellectual property.

Item return policy:
You may cancel your order and ask for a full refund prior delivery or pick up (except for Special Order furniture). A full refund will be issued to the original method of payment.To cancel your order, simply call us or, if you prefer, e-mail us at sales@bienal.us